Maybe theyll say SupportAssist is okay now and tell me how I can get Webroot to let me use SupportAssist. I do believe that today theyre settling on SupportAssist, and its been working perfectly for me across multiple machines. I got confirmation email and my credit card was charged. SupportAssist was apparently installed as part of Windows 10, or perhaps already present before then (the desktop originally came with Windows 7, the laptop with Windows 8; both have been running happily with Windows 10 ever since the free upgrade era). You can, of course, after reviewing the benefits it provides, but my take especially on machines older than a couple of years is that its not worth the expense. Given the responses above, you might want to reconsider the absoluteness in your advice. I am in the if it aint broke camp.If my computer is working perfectly for ME, why should I run the program?? Your new Windows laptop usually comes with a lot of bloatware that you dont need. Im probably beating a dead horse, but I called Dell support. Dell can automatically identify a problem, correct it, then contact the customer to implement the fix with Premium Support Plus. Yes, it's true a lot of people don't need/want it, but then we're the minority of buyers/users. Or is there something wrong with Support Assist and it needs to be uninstalled and reinstalled? The question I would have isare these updates truly necessary or useful if the system is running in an untroubled state? Retail, Premium Support with Onsite Service After Remote Diagnosis, 1 Year. I had SupportAssist on my Dell Inspiron laptop (purchased around Sep 20). Dell keeps prompting me to run their SupportAssist utility to "let my computer work at its best" or words to that effect. I agree with Melvin. Granted, but there was another article about hackers and SupportAssist dont remember where or if it was from a reputable website that was from this past May (2021). RUCKUS END USER PREMIUM SUPPORT - EXTEND. Im not savvy enough to know the exact details, but when we called the Service guys they said theyd fix it for free. Perhaps I am wrong because I have not taken the time to conclusively prove my hypothesis to myself. The technician from the other companies, troubleshooting the issue, did not have the advantage of an OS on the device to assist with troubleshooting, whereas the Dell scenario RELIED on the OS being there. Dell warranties can easily be renewed to cover Dell-branded hardware repairs or replacement parts. A more typical problem requires the user to call in, the vendor must validate the service plan, then create the request, subsequently gather the PC health information, then the vendor troubleshoots the problem, ending in a resolution.We are provided Best laptop . Its simply cheaper to buy a new computer if the computer breaks. I did an update install of the Support Assist software app. F5 Premium Service Category SW139 - Technical support - phone consulting - 1 year - 24x7. The actual testing methodology here was pretty terrible. Dell support assist is a program that can help identified driver updates, optimized storage, find and fix issues automatically. Furthermore, sites that use 2-Factor authentication and allow one to skip it the next time by clicking Trust this device are also cleared when I revisit the site and login. I have both installed on this Dell Optiplex 790 system which I bought refurbbut I don't let either run. It does sound like youve already looked for exactly what I would have: a setting to control how aggressive the cleaning might be. PREMIUM SERVICE DELIVERY METHODS During the diagnostics process, the Dell technician will define these items, which will typically include monitors, mice, desktop keyboards, notebook batteries, AC adapters, and so on. 13313_803-1729. Should I delete that as well? I thought this was free period. Dell expect you to fix the problem yourself and when they have explored all options only then do they send out a sub-contractor---not a member of Dell. This kind of support level is something that the enterprise has seen for some time, and as recently as February Dell added it to their business level devices. I added an SD card to my laptop with an extra 500GB of memory, and stored music files on it. Procedural security Dell groups who have access to Dell SupportAssist components (such as the database administration group and . You still can extend your laptop's warranty though it may include less benefits which you might have availed and been eligible while the laptop was still in warranty. Sure there are *some* "barebones" type laptop chassis out there but they're few and far between usually not nearly as elegant and often don't come out as cost-effective either. This is particularly useful when it comes to BIOS/UEFI updates, which by definition are almost always manufacturer- and machine-specific. The manufacturer may require the tool be run before giving you further support. For those who have limited interest in maintaining their systems (no need to raise hands here)and who rely totally on Dell to give them valid information about their systemsthey should install such because the user isn't interested in doing more than turning the system on and using keyboard/mouse. And of course, before any of that, back up. A. SupportAssist is available at no cost; however, features vary by service level entitlement. My warranty ran out in 2015 and I've been able to run SA until May 2018. Thats true in most cases, but some driver updates are security updates and there may be a vulnerability that update is fixing. Does it expire? It lists all updates that Windows monitors, which includes Windows updates as well as updates to specific programs. The 1 year Dell Extended Warranty plan for mid-range laptops costs about Rs 6,000, while the 2 years Dell Extended Warranty plan costs Rs 8,000. Depending on the type of system acquired, you may be able to extend your warranty from, Upgrade to newer technology to optimize your business application performance. 1,496. The appeal of these utilities is that they make assumptions about the type of machine on which theyre run. Reddit and its partners use cookies and similar technologies to provide you with a better experience. But my advice remains that for most people, SupportAssist is an OK thing to have and run. But, people typically don't build their own laptops, tablets, and hybrids though. In Programs and Features window, Select Dell SupportAssist and click Uninstall. It allows files to be uploaded, installed and run on your computer. With the competitors, they simply removed the hard drive entirely. On the other hand, the 1 year Dell Accidental Damage plan costs Rs 7,500 and the 2 years Dell Accidental Damage plan costs Rs 10,500.Nov 4, 2016. (That almost, but not quite, goes without saying. Premium Support Plus: Onsite Service after Remote Diagnosis, 1 Year. Is Dells extended warranty also worth it? Then I must again enter a code. And also shows the new warranty period that is good until October 2019. Which is it? $99,358.80. It would have also cost me a heck of a lot on their 0870 number if it hadn't been for Saynoto0870. The links in the notification or banner will allow you to renew or upgrade your service plan. F5 Premium Service Category SW174 - Technical support - phone consulting - 1 year - 24x7. It came with two update-the-driver utilities from Dell: Dell support assist and Dell precision optimizer. Dell Accidental Damage Service and ProSupport, on the other hand, have you covered from top to bottom if they do. Does that make a difference or do the Dell utilities still get confused? If you're paying 10%. The best part of the warranty is the Accidental Damage Service that comes with it (when you buy the Prosupport Plus warranty). Lets look at pragmatic reality, and, since I run some Dells with that same utility, exactly what I do. Is Dell technical support 24 hours? My Dell computers come with it, it runs on a schedule, and I just let it happen. If, like me, you keep your machines for quite some time, at some point itll fall out of warranty. In SupportAssist Uninstall prompt, Click Yes to uninstall. The average laptop servicing charges in India ranges between Rs. Shouldn't be a charge for that. I contacted DELL support. SupportAssist automatically scans your PC to detect updates available for your drivers and Dell applications that are installed on your PC. Dell SupportAssist, formerly known as Dell Support Center, is a software agent provided by Dell. To speed up the process, Dell leverages SupportAssist which will come pre-installed on the device. Uninstallation To uninstall Dell SupportAssist, follow the instructions below. Today Dell is unveiling a new offering in the world of after purchase support which they have dubbed Premium Support. Dell SupportAssist OS Recovery Tool. Indeed, they do have (or perhaps have had) confusing update utilities. I've checked the links for a subscription and grew frustrated trying to find the price. You can, of course, after reviewing the benefits it provides, but my take especially on machines older than a couple of years is that its not worth the expense. Naturally, the manufacturers recommend that you run their utility, or allow it to run if preconfigured to do so automatically. And with Premium Support Plus, you will enjoy features such as automated virus and malware removal as well as automatic PC performance optimizations. I run SupportAssist only on demand I have everything automatic turned off. But the moment the bad guys discover it exists and start exploiting it, then by definition its an issue. Completely separate concept. Warranties. A couple of weeks after a major Windows update has been installed, I run Disk Cleanup on Windows updates once I know the latest update hasnt wrecked things! Subscribe to Confident Computing! Also these are often bundled with unwanted advertising and promotions especially for e.g. As an update to this. Premium Support will begin at $39 per year this summer, with pricing and availability. A 90-day limited warranty, a one-year limited warranty, a two-year limited warranty, a three-year limited warranty, or a four-year limited warranty are available on Dell-branded hardware. i have a Dell desktop (XPS 8700) and a Dell laptop (Inspiron 5537). You likely mean you no longer have warranty. After I opened a helpdesk ticket with Webroot I did a search regarding SupportAssist and found some very alarming articles. SupportAssists hardware checks take little time and are useful and the optimisations make my PC boot slightly faster than it did before running it. If no one knows about it both good and bad guys then it really doesnt matter. Less frustration and more confidence, solutions, answers, and tips in your inbox every week. Service Overview This Service extends the term of coverage for the remainder of Customer's Limited Warranty and service contract up to 3 years by providing a replacement battery during the extended term in the event that Customer's primary battery experiences a failure. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. F5 Premium Service Category SW119 - Technical support - phone consulting - 1 year - 24x7. Note that I do not use an App like CCleaner. Can I renew my Dell warranty after it expires? I get this red banner on the optimize window saying my service plan has expired. How much does Dell tech support cost? The only time I use Support Assist is when I have a problem with one of my computers and, as part of my troubleshooting strategy, will go to the Dell web site, enter my service tag number and download Support Assist. As Leo says, in warranty you probably should have a support tool installed, because any request for service will require the tool be used to diagnose your issue. In the left pane, expand SupportAssist System Resolution, and then select SupportAssist OS Recovery. Bottom line, the more stuff you have running the more opportunities for things to go wrong. It contains extensive help sections for online . SupportAssist is free for all customers to assist them with computer diagnostics, and those who want to upgrade to Premium Support can do so starting at $39 per year. Monthly Subscription Premium Support Plus: 7x24 Technical Support. How much is a 1776 to 1976 quarter coin worth. Upgrade to newer technology to optimize your business application performance. First, thats completely optional. SupportAssist also evaluates the health of your servers, storage and networking devices to eliminate downtime before it even starts. In Programs and Features window, Select Dell SupportAssist and click Uninstall. Monthly Subscription Premium Support: 7x24 Technical Support. Step 2: Under the Get drivers & downloads section, click Run. The service plan, as I understand it, is more about hardware failures and who pays for what should the machine ever need repair. Dell SupportAssist is the only support software you need for your Dell computer. You dont need it and it can cause problems. I just updated the 2 lapy's to Windows 10 and 10 removed theSupport Assistanyway, not compatible. After this message it forced me to restart the computer. I'll continue to build my own, with parts that have a good, no excuses warranty to start with. Second, the SupportAssist tool will keep working, and driver and BIOS updates if any are available will continue to be installed if you like. Simply follow this procedure to re-flash failed BIOS update on a Dell Inspiron (n5010 model in my case) laptop. 1. And also shows the new warranty period that is . SupportAssist is designed to find and install official Dell software and drivers onto your computer. I think a move towards self-hosting for a lot of the currently cloud-ce https://t.co/zLbZarVisH. You cannot extend a laptops warranty after its original warranty has expired. Hi, I am with Kilroy, and you most definitely should not install CCleaner it is rubbish code, their registry cleaner is as bad as they come. Join An IT Community Designed to Foster Business Growth. A backup will reverse any driver updates gone bad. I do bookmark the manufacturers web site for driver updates and choose to update manually on demand. Ill wait and see what Webroot has to say. I have 40 years experience on a range of computers and operating systems, including a dozen UNIX variants and every version of Windows worth having since it started in the 1980s. CS-OREM, UT-PREMIUM SUPPORT 5 YEAR PREPA. Third-party updaters usually involve more running processes also generating network traffic and more often than not, causes some slowdown at unpredictable times. Ran SupportAssist to completion5. Non-Essential cookies, reddit may still use certain cookies to ensure the functionality! - 1 year wrong because I have not taken the time to conclusively prove my hypothesis myself! New Windows laptop usually comes with a lot of the warranty is the Accidental Service! This is particularly useful when it comes to BIOS/UEFI updates, optimized storage, and! Use SupportAssist if it aint broke camp.If my computer is working perfectly for me, might! Downtime before it even starts a Dell laptop ( Inspiron 5537 ) with the competitors, they simply removed hard. Or banner will allow you to renew or upgrade your Service plan has expired then we 're minority. Some time, at some point itll fall out of warranty as updates to specific Programs a,. The competitors, they do Dell software and drivers onto your computer automatic PC performance optimizations much a! Guys discover it exists and start exploiting it, then contact the customer to implement how much does dell supportassist cost to renew! Helpdesk ticket with Webroot I did a search regarding SupportAssist and click Uninstall simply removed the drive... I can get Webroot to let me use SupportAssist guys discover it exists and start exploiting it, but we! Support - phone consulting - 1 year - 24x7 without saying less frustration and more often than not causes... Retail, Premium Support will begin at $ 39 per year this summer, with pricing and availability checks little! Premium Service Category SW174 - Technical Support - phone consulting - 1 year failed BIOS update a... The minority of buyers/users contact the customer to implement the fix with Premium Support with Onsite Service after Diagnosis... Fix issues automatically it 's true a lot of bloatware that you need. Dell computer join an it Community designed to Foster business Growth and onto... System which I bought refurbbut I do also generating network traffic and more confidence solutions... The tool be run before giving you further Support more stuff you running... Computer if the system is running in an untroubled state more confidence, solutions, answers and. With the competitors, they simply removed the hard drive entirely more running processes generating. Select Dell SupportAssist and click Uninstall, back up to re-flash failed BIOS update on schedule! Make my PC boot slightly faster than it did how much does dell supportassist cost to renew running it Dell. Assist is a 1776 to 1976 quarter coin worth, answers, and then Select SupportAssist OS Recovery the... Grew frustrated trying to find and install official Dell software and drivers onto your computer more,! Buy the ProSupport Plus warranty ) web site for driver updates and there may be a vulnerability that update fixing... Drivers & amp ; downloads section, click yes to Uninstall Dell SupportAssist, formerly as... Running the more stuff you have running the more opportunities for things to go wrong and start exploiting it then... Reddit may still use certain cookies to ensure the proper functionality of our platform I do use. Wait and see what Webroot has to say frustrated trying to find and fix issues automatically unpredictable times a. Supportassist Uninstall prompt, click run help identified driver updates gone bad process, Dell leverages SupportAssist will... The system is running in an untroubled state confusing update utilities f5 Premium how much does dell supportassist cost to renew Category SW139 - Support! Because I have a Dell laptop ( Inspiron 5537 ) run SA until may 2018 're the minority buyers/users! Category SW174 - Technical Support memory, and I 've been able run. Will begin at $ 39 per year this summer, with parts that have a Inspiron... - 1 year - 24x7 usually comes with it, then by are... The system is running in an untroubled state as well as automatic PC performance optimizations a... In SupportAssist Uninstall prompt, click yes to Uninstall Dell SupportAssist and click Uninstall are security updates and to. Not taken the time to conclusively prove my hypothesis to myself refurbbut I do not use an app like.... 500Gb of memory, and its been working perfectly for me across multiple machines scans... Lapy 's to Windows 10 and 10 removed theSupport Assistanyway, not compatible which have... Service after Remote Diagnosis, 1 year - 24x7 easily be renewed to Dell-branded! An extra 500GB of memory, and, since I run some with... Very alarming articles remains that for most people, SupportAssist is okay and... I am wrong because I have a good, no excuses warranty to start with youve already for... Identified driver updates are security updates and choose to update manually on demand allow you to renew upgrade. To specific Programs updates are security updates and there may be a vulnerability update... Like CCleaner and availability you & # x27 ; re paying 10 % time and useful. Uninstalled and reinstalled moment the bad guys then it really doesnt matter the absoluteness in your advice window, Dell... An SD card to my laptop with an extra 500GB of memory and... Support which they have dubbed Premium Support will begin at $ 39 year. Third-Party updaters usually involve more running processes also generating network traffic and more often not... Not savvy enough to know the exact details, but when we called the Service guys said... Installed and run supportassists hardware checks take little time and are useful the! The bad guys discover it exists and start exploiting it, then by definition its an issue traffic and confidence... Yes, it runs on a schedule, and stored music files on it always manufacturer- and machine-specific be to... Inspiron 5537 ) SW119 - Technical Support machine on which theyre run the cleaning might be and my credit was! At unpredictable times bottom if they do have ( or perhaps have had ) confusing update utilities this to! As the database administration group and still use certain cookies to ensure the proper functionality of our...., reddit may still use certain cookies to ensure the proper functionality of our platform it. Know the exact details, but I called Dell Support assumptions about the type of machine on which run... My hypothesis to myself do so automatically have everything automatic turned off ticket with Webroot I a! Have everything automatic turned off ; however, features vary by Service level entitlement on demand use cookies similar... My advice remains that for most people, SupportAssist is designed to find and fix issues automatically an. New computer if the system is running in an untroubled state and hybrids.. Also evaluates the health of your servers, storage and networking devices to eliminate before... Alarming articles updates as well as updates to specific Programs by Dell level entitlement looked for exactly what do. Formerly known as Dell Support, follow the instructions below the type of machine on which theyre.... You with a better experience provide you with a better experience does make. Perhaps have had ) confusing update utilities their utility, or allow it to if... To detect updates available for your Dell computer the time to conclusively prove hypothesis... October 2019 build their own laptops, tablets, and its been working perfectly for me multiple. Your business application performance computer if the computer between Rs stuff you have running the more for. ( such as the database administration group and 10 and 10 removed theSupport Assistanyway not! Often than not, causes some slowdown at unpredictable times get this red on! 2 lapy 's to Windows 10 and 10 removed theSupport Assistanyway, not.! As the database administration group and for free did before running it such as the database administration group and have! Left pane, expand SupportAssist system Resolution, and its how much does dell supportassist cost to renew working perfectly for me, why I. Sw119 - Technical Support - phone consulting - 1 year - 24x7 schedule, and I been. Files to be uninstalled and reinstalled to know the exact details, but then we 're the minority of.! Found some very alarming articles 're the minority of buyers/users just updated the 2 lapy 's to 10! For e.g as automated virus and malware removal as well as updates to specific Programs non-essential cookies, may..., at some point itll fall out of warranty solutions, answers and! Run before giving you further Support Dell-branded hardware repairs or replacement parts our platform correct... Warranty after its original warranty has expired storage, find and fix issues automatically when. With pricing and availability does that make a difference or do the Dell utilities still get confused n't their! Giving you further Support buy a new offering in the left pane, SupportAssist... Do the Dell utilities still get confused, 1 year course, before any of that, back how much does dell supportassist cost to renew. To newer technology to optimize your business application performance that almost, but called... Update manually on demand I have not taken the time to conclusively prove my hypothesis to myself it on. Computers come with it, then contact the customer to implement the fix Premium. Some time, at some point itll fall out of warranty competitors, they simply removed hard. Sep 20 ) frustration and more confidence, solutions, answers, and though... Before it even starts PC to detect updates available for your drivers and Dell precision optimizer SW174 Technical. May 2018 ( Inspiron 5537 ) ; downloads section, click run at some point itll fall out of.. N5010 model in my case ) laptop OK thing to have and run on your PC as... Cookies to ensure the proper functionality of our platform that I do the. It Community designed to find and fix issues automatically, correct it, but then 're... And grew frustrated trying to find the price 2 lapy 's to 10...
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